Privacy Policy for Robin's Posies

Robin's Posies is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services in any way. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We may collect personal information from you in a variety of ways, including when you order products, subscribe to our newsletter, respond to a survey, fill out a form, or otherwise interact with our online platform.

• Personal Data: This includes identifiable information such as your name, shipping address, billing address, email address, phone number, and payment information (e.g., credit card number in encrypted format) that you voluntarily give to us when you make a purchase or register an account on our site.
• Derivative Data: Information our servers automatically collect when you access our site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the site.
• Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from our site.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via our service to:

• Process your orders and manage transactions related to our floral products and services, including fresh flower arrangements, bespoke bouquets, wedding floral design, event decorations, sympathy flowers, plant sales, floral subscriptions, and gift delivery.
• Deliver products and services you have purchased from us.
• Send you order confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages.
• Maintain and improve the efficiency and operation of our online platform.
• Personalize your experience on our site and to deliver content and product offerings relevant to your interests.
• Request feedback and contact you about your use of our service.
• Enable user-to-user communications with your consent.
• Perform other business activities as needed.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
• Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
• Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
• Other Third Parties: We may share your information with advertisers and investors for the purpose of conducting general business analysis.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Your Data Protection Rights

In accordance with GDPR and other applicable data protection laws, you have the following rights:

• The right to be informed: You have the right to be provided with clear, transparent, and easily understandable information about how we use your personal data.
• The right of access: You have the right to request access to your personal data that we hold.
• The right to rectification: You have the right to request that any inaccurate or incomplete personal data we hold about you be corrected.
• The right to erasure ("the right to be forgotten"): In certain circumstances, you can ask for your personal data to be deleted from our records.
• The right to restrict processing: You have the right to request the restriction of the processing of your personal data in certain situations.
• The right to data portability: You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format.
• The right to object: You have the right to object to certain types of processing, such as direct marketing.
• Rights in relation to automated decision-making and profiling: You have the right not to be subject to a decision based solely on automated processing.

To exercise any of these rights, please contact us using the details provided below.

6. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Robin's Posies

7 The Mews,

Rosewood Lane,

London, Greater London,

SW1W 0NU

United Kingdom